~ Veronica Bocock of Stuart named vice president and center manager ~
MARTINSVILLE, Va.--(BUSINESS WIRE)--
Carter Bank & Trust (OTCQX:CARE) is opening a Customer Contact Center, a
key touchpoint for the bank’s comprehensive overhaul of its operating
system through new technologies and digital services.
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Veronica Bocock, Carter Bank & Trust's vice president and Customer Contact Center manager (Photo: Business Wire)
Slated to open on August 15, Carter Bank’s contact center is one of
several upcoming strategies with new technologies to transform the
bank’s infrastructure and extend personal relationships beyond the
branch.
Oversight of this center will be carried out by Veronica Bocock, a
Carter Bank employee for more than 13 years, who until recently was help
desk supervisor prior to her promotion to vice president and center
manager. She also was a help desk analyst, and while in high school and
college, a part-time teller in Patrick County.
“Given her proven leadership and unwavering commitment to customer
service excellence, Veronica Bocock is the ideal person to bring our
Customer Contact Center to life. No one knows our back office operations
to support our products and services more than Veronica,” said Carter
Bank’s Executive Vice President and Chief Administrative Officer Jane
Ann Davis.
A resident of Stuart, Bocock received an associates degree in general
studies from Patrick Henry Community College. She also has completed
additional college courses in marketing from Liberty University.
“This is an exciting time for Carter Bank, and I am honored to be part
of launching one of our most important strategies to elevate the
customer experience to a completely new level,” said Bocock.
Carter Bank is currently accepting applications for eight Customer
Contact Center specialists, six of which are full-time and two,
part-time, and for two full-time Customer Contact Center team leaders.
These eight full-time positions offer competitive salaries and
exceptional benefits.
Interested candidates should go to CarterBankandTrust.com
to apply.
About Carter Bank & Trust: Headquartered in Martinsville,
Va., Carter Bank & Trust is a state-chartered community bank in Virginia
with 109 branches and nearly 1,000 employees in Virginia and North
Carolina.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180504005729/en/
Carter Bank & Trust
Kim Adkins
Vice President & Director
of Marketing
276-336-4384 (direct)
276-252-2679 (cell)
Source: Carter Bank & Trust